Help centre

Guides for running your shop, shopping safely, and managing your brand. In Bangla and English.

Asked most often

• Add a product to your shopScan the barcode on the packet, set your price, and the product is ready to sell at the counter and online — about thirty seconds per item.
• The receipt printer is not printingNine times out of ten it is the paper roll in backwards, a loose USB cable, or the printer picked up as the wrong device — check those three before anything else.
• The barcode scanner is not readingThe scanner types like a keyboard, so if it beeps but nothing appears, the problem is where the cursor is — not the scanner.
• Do I need to register for VAT?It depends on your yearly turnover: above the registration threshold you need a VAT registration and a BIN, below it you may only need turnover tax enlistment, and NBR sets both figures each year.
• Check whether a product is genuineScan the barcode on the packet with the PoedApp app and you will see what the product really is, who makes it, and the price the manufacturer registered.
• Find a shop near you that has itSearch for what you want and PoedApp lists the nearest shops that actually have it in stock right now, with the distance and the price each is charging.
• Today's market pricesThe daily price of everyday goods — rice, oil, onions, eggs — so you know what a fair price is before you are standing in front of someone quoting one.
• Why some figures are hiddenA figure built from too few shops, or dominated by one of them, would reveal that shop's own trading — so it is withheld, and the same rule applies to every brand including the largest.