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The receipt printer is not printing

Nine times out of ten it is the paper roll in backwards, a loose USB cable, or the printer picked up as the wrong device — check those three before anything else.

  1. 1Open the printer and check the paper roll. Thermal paper prints on one side only — if the receipt comes out blank, the roll is in the wrong way round. Turn it over.
  2. 2Press the feed button on the printer itself. If no paper moves, the problem is the printer or its power, not PoedApp.
  3. 3Check the USB cable at both ends, and that the printer light is steady rather than blinking.
  4. 4In PoedApp, open Settings, then Receipt and printing, and press Print a test page.

A receipt that prints faint or fades within days means cheap paper, not a broken printer. Thermal paper has a shelf life, and a faded receipt is a problem when a customer returns something.

Still nothing after a test page? Send us a photo of the printer and its model number and we will tell you in minutes whether it is a setting or a dead unit.

Last updated 1 October 2026

The receipt printer is not printing — Help · PoedApp