I cannot sign in
Reset your password from the sign-in screen; the code goes to the email or number on the account, and only that one.
- 1On the sign-in screen press Forgot password.
- 2Enter the email or mobile number the account was opened with.
- 3Type the six-digit code and choose a new password.
If a member of your staff cannot sign in, the owner can fix it from the Team screen without any code — suspend, restore, or change what they can do. A staff member who has left should be removed there, not left with a working password.
Last updated 1 October 2026